While you might wonder how it is related to car dealer CRM, but the truth is, it is highly relevant. CRM or customer relationship management is not only limited to software systems or simply your customer. It is an entire strategy to keep your leads and the potential ones in touch to generate sales and hence, increase the profit. But this is only possible when your personnel is highly motivated, driven, and cherished. On one hand, you do not want your customers to be let down, the same goes for your HR too. So, give them a boost with these sales quotes straight from the experts who believe in changing the world. And you need your personnel as well to change yours. Do them a favor, apart from paying them.
- “I think that’s the single best piece of advice: constantly think about how you could be doing things better and questioning yourself.” — Elon Musk
The founder and CEO of Tesla have quoted this adage many times for sure in his days, but this golden piece of advice surely adds to the success of any automotive personnel. Car sales is not an easy-peasy job, because we all are aware of the fact that at one moment the professional might feel on the top of the world, while in the very next moment, it might all come to crumbling down. Ask yourself constantly about what you can do or initiate to improvise your approach. Experts like Elon Musk too, believe that there is always a room for improvement.
- “Value the relationship more than making your quota.” —Jeffrey Gitomer
This golden piece of advice comes from one of the top-notch sales experts himself. He has always believed in approaching his sales job by focusing on the client relationship more than the monthly quota. When your dealership has a five-star rating and extravagantly good online reviews, believe us, no customer will refrain visiting your dealership center. First-class service has always been considered the best way to increase the sales especially when you have been apprised of the best online reviews in the business.
- “Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” —Brian Tracy
Brian Tracy is one of the renowned Canadian-American motivational speaker and life coach. He doesn’t specialize in automotive business, but he can surely help us in boosting our adrenaline levels to perform like a pro at work. His quite above makes immense sense when it comes to selling anything, even a major entity like a car. If you can assist your customers by answering their questions or achieving a goal, considered your product sold!